We've launched the Disputes Dashboard, designed to simplify how you manage attendee disputes. You'll now receive email alerts for all disputes, ensuring you're always in the loop!
Dashboard Features:
Centralized Management: View and manage all disputes in one place.
Direct Evidence Submission: Upload files and text as evidence.
Outcome Tracking: Easily see dispute outcomes.
Analytics & Charts: Access detailed dispute data.
Attendee Management: Search and block high-risk attendees.
Accessing the Dashboard:
Log in to POSH via web.
Go to the Finance page.
Click Check Disputes.
Important Note: Stripe charges a $12.50 upfront fee for all attendee disputes. Posh covers this fee if the dispute is won or withdrawn. For Lost disputes, the disputed amount plus the $12.50 fee will be deducted from your Posh balance (or linked bank account if insufficient).
Dispute Statuses Explained
Needs Response:
The dispute is currently under review by the issuing bank.
You have a limited time to respond with compelling evidence.
Failure to respond may result in the dispute being automatically resolved in favor of the attendee.
Under Review:
The dispute has been submitted to the attendee's bank with your provided evidence.
The bank's review process typically takes 30-60 days.
Won:
The dispute has been resolved in your favor. No further action is required.
Lost:
The bank has ruled in favor of the attendee.
The disputed amount, along with a $12.50 Stripe dispute fee, will be deducted from your Posh balance.
If your balance is insufficient, the funds will be withdrawn from your linked bank account.
Remember, timely responses and strong evidence are crucial in resolving disputes in your favor.