It’s important to keep your contact information up to date so you never miss important updates from Posh. You can update your email or phone number anytime through the web browser or the mobile app.
🔎 If you’re unable to make these changes, please feel free to contact us at [email protected]
📌 Note: Posh accounts must have both an email address and a phone number linked at all times.
🖥️ On Web:
Log in to your Posh account.
Click the top right menu icon (☰).
Select My Account → Account Settings.
Update your email address or phone number.
If changing your email
Enter your new email address.
A verification email will be sent to the new address.
Click the verification link to confirm.
Your email will only update after successful verification.
If changing your phone number
Enter your new phone number.
A one-time passcode (OTP) will be sent to your current/old phone number on file.
Enter the OTP to confirm your identity.
Once verified, your phone number will update.
⚠️ You can replace your phone number, but you cannot remove it without having another valid phone number on file.
Note: If you no longer have access to your old phone number, please email us at [email protected] with the new number you’d like to add. Make sure to use the email address linked to your account so our team can help update your phone number securely. Please note that Support can help update a phone number after verification, but cannot leave the account with email only — a phone number is always required.
Finally, click Save Changes.
📩 Note: Confirmation emails are only sent when you make the changes directly from your own account. If you contact Support and the update is completed on the backend, no confirmation email will be sent.