Whether you're canceling an RSVP event, canceling a paid event, or issuing mass refunds without taking the event down — here's how to handle each scenario from your dashboard.
Note: To protect against fraud, all mass refund requests undergo an internal review by the Posh Support Team before processing.
🌐 Web Only: Event cancellations and Full Event Refund (FER) requests are only available through the Posh website. You can use a web browser on a computer or mobile device, but these actions cannot be completed in the Posh mobile app.
Cancel an RSVP Event
For free RSVP events, no refund is required — but you'll still need to submit a cancellation form to notify your attendees.
Select your event and go to the Settings tab.
Scroll to the bottom of the page to find the Cancel Event section and click the red Cancel Event button.
Completing the Form
Complete all fields in the cancellation pop-up:
Why are you cancelling?: Select the primary reason from the dropdown.
Write a note to your attendees: Briefly explain your decision (140 character limit).
Direct attendee questions: Provide a support email, phone number, or social handle where guests can reach you.
Click Confirm Event Cancellation.
What happens next?
SMS Alert 💬: An automatic text blast is sent to all RSVPs with your note.
Status Update 🚫: Your event is marked as "Canceled."
No Refund Required 🎟️: Since the event is free, no refund is processed.
Cancel a Paid Event & Issue Full Refunds
Select your event and go to the Settings tab.
Scroll to the bottom of the page to find the Cancel Event section.
Click the red Cancel Event button to open the cancellation and refund form.
Complete the mandatory fields and click Confirm Event Cancellation.
Completing the Refund Form
To route your request to our compliance team, complete all mandatory fields in the pop-up modal:
Why are you canceling?: Select the primary reason from the dropdown menu.
Elaborate on the reason for cancellation: Provide a brief context note. (Internal only—visible solely to the Posh Support Team).
Write a note to your attendees: Enter the public message you want sent to your ticket holders.
Direct attendee questions: Provide a support email, phone number, or social handle where guests can reach you with questions.
What happens next?
Text Alert 💬 : A text blast is automatically sent to all ticket holders to notify them of the cancellation.
Sales Freeze 🎫 ❄️ : Ticket sales are immediately closed and no further tickets can be purchased.
Status Update 🚫 : Your event status changes to "Canceled."
Refund Processing 💸 : Once Posh approves your request, paid ticket holders will receive a full refund (including Posh fees) along with an email containing your personalized message.
Issue Mass Refunds WITHOUT Canceling — Paid Events Only
For paid events only. Use this if you need to issue full refunds (including processing fees) to all ticket holders while keeping the event page active and live.
Select your event and go to the Settings tab.
Scroll to the bottom of the page to find the Refund event section.
Click the red
Initiate Refund...button.Complete the request form and submit.
Completing the Form
Complete all fields in the Initiate event refund pop-up:
Why are you refunding this event?: Select the primary reason from the dropdown. (Internal only — visible solely to Posh.)
Elaborate on the reason for the refund: Provide additional context. (Internal only — visible solely to Posh.)
Let your attendees know why they are being refunded: Write a public note that will be included in the refund notification.
Click Confirm event refunds.
Important information:
Email notifications: Only attendees with paid orders will receive an email notification regarding their refund.
Manual refunds warning: If you manually process refunds before our team approves this request, attendees cannot be refunded for the processing fees.
Disputed orders: Orders with active chargebacks or disputes cannot be refunded.
Transferred tickets: Transferred tickets are not automatically refunded. To refund transferred tickets, contact Posh Support with a list of the order numbers.
Review schedule: Refund requests are reviewed and processed every Monday and Friday.
Payout timeline: Once approved, refunds will be reflected in your customers’ bank accounts within 3–5 business days.
What happens next?
Sales Freeze 🎫 ❄️ : Ticket sales are immediately closed and no further tickets can be purchased.
Refund Processing 💸 : Once Posh approves your request, paid ticket holders will receive a full refund (including Posh fees) along with an email containing your personalized message.
Note: 📌 Once the event is successfully canceled, anyone who visits the event page will see a grayed-out “Event Canceled” icon. However, the event title will remain unchanged. For added clarity, we recommend updating the title to “Canceled – [Event Name]” so attendees can easily see that the event has been canceled.
Review Timelines
Full Event Refund Statuses
Pending – your request is under review. FERs are processed weekly, typically by the end of the week. If it’s still pending and it’s been less than 7 days, hang tight — no need to follow up yet.
Approved – your request has been accepted and the refund has been completed. Attendees will receive their refunds within 3–5 business days.
Rejected – your request wasn’t approved. This is rare and usually means it didn’t meet refund criteria.
📌 If your FER is still pending after 7 days, reach out to us and we’ll take a look.
Verification & Sales Freeze
Manual Review Window: Posh reviews and validates cancellation requests within 3–5 business days to prevent fraud.
Immediate Freeze: While under review, your event page is automatically frozen to prevent new ticket sales.
Financial Details & Alternatives
Processing Fees: Platform processing fees are only refundable in the case of a full event refund. Once approved, attendees receive a complete refund including Posh fees.
Irreversible Action ⚠️ : Canceling an event and triggering mass refunds cannot be undone. Additionally, as soon as you submit an FER, your attendees are automatically notified that a refund is on the way — this notification cannot be recalled once sent. Be certain before submitting to avoid attendee confusion.
Consider Postponing First: Before submitting a cancellation request, consider alternative solutions—such as postponing the event and updating your event date—to keep your sales intact.