Life happens—we get it! If you can’t make it to your event, you can request a refund from the event organizer in one of two easy ways.
Remember, refund requests must be submitted by the original purchaser (the account that placed the order).
Here’s how it works:
If a ticket was officially transferred using Posh’s Ticket Transfer feature:
The transferred ticket is no longer eligible for a refund.If a ticket was simply forwarded or shared (not officially transferred in Posh):
The original purchaser must submit the refund request from their own account.
Refund requests cannot be submitted from another person’s account — even if they are the one currently holding or using the ticket.
➡️ To avoid delays, always submit the refund request from the account that completed the original purchase.
🖥️ On Web:
Log in to your Posh account using a desktop browser. Ensure all active chats or tickets related to refunds are closed before proceeding with a new refund request.
Look for the Chat icon in the bottom-right corner of the screen.
Select I am an Attendee.
Click Request a refund.
Follow the prompts to request a refund.
Your details will automatically be sent to the event organizer.
Note: Please provide full context as to why you need a refund upon submitting so the organizer can review your request accurately.
🌟 Remember: Organizer custom fees and sales taxes are included in organizer-issued refunds; however, Posh fees are not refundable. The Posh fee is a platform service fee that supports the ongoing operation, maintenance, and improvement of the Posh platform.
📱 On the App:
Open the Posh App and log in. Ensure all active chats or tickets related to refunds are closed before starting a new refund request.
Tap your Profile in the bottom-right corner.
Click Settings.
Select Contact Support (located under Change Password beside Support).
Select I am an Attendee.
Click Request a refund.
Follow the prompts to request a refund.
Your details will automatically be sent to the event organizer.
Note: Please provide full context as to why you need a refund upon submitting so the organizer can review your request accurately.
Important Reminders ⭐️
Refund requests can only be submitted for paid tickets purchased through Posh. Free tickets or RSVPs are not eligible for refund requests in the platform.
Tickets from disputed orders are void and cannot be transferred. Disputed orders are automatically cancelled, and the associated tickets will no longer be valid.
If you were charged separately outside of Posh for a free or RSVP ticket, such as through Cash App, Venmo, or another payment method, please contact the event organizer directly. Posh does not manage or process payments made outside the platform.
If you purchased a ticket for a family member or friend, the refund request must be submitted from the Posh account that completed the original purchase.
For the smoothest experience, the original purchaser should log in and complete the refund request themselves. This ensures the organizer receives accurate order details and can process the request without delays.
What Happens After Requesting a Refund?
If the Organizer doesn’t respond to your refund request within 10 full days of your initial message in the Posh Messenger chat, contact us for escalation. Please note that the final decision and processing of any refund are made by the Event Organizer.
Why doesn’t Posh process refunds directly?
Handling refunds is the responsibility of event organizers, as per Posh's TOS. Posh primarily serves as a platform to facilitate ticket purchases and event coordination without directly intervening in financial policies.
Want to Request a Refund on an Order You Disputed?
Withdrawing Your Dispute Does Not Restore Your Ticket or Refund Eligibility.
Once your order is in dispute status, it is considered invalid — your ticket is cancelled, and the order can no longer be refunded through Posh. Withdrawing a dispute with your bank takes 2–3 months or more to fully process — this timeline is controlled entirely by your bank, not Posh. Even after the withdrawal is fully completed, your order permanently remains in dispute status on Posh and cannot revert to its original state.
💡 Want to withdraw your dispute and still receive a refund? We recommend reaching out directly to your event organizer to make a mutual arrangement — Posh cannot process a refund on a disputed order.