Keeping your contact details up to date ensures smooth communication with your attendees — especially when they have questions about their tickets, events, or refunds.
How to Add or Update Your Contact Information
Log in to your Posh account in your browser.
Go to Settings → General tab.
Under Organization Email and Contact Phone Number, enter your details.
Click Save Changes.
Once an email is added, it becomes a required field — meaning you can update it later, but you can’t leave it blank.
💡 Tip: When attendees contact you through your event page, their messages go directly to the email saved here in your settings. If there is no email listed, messages will be sent directly to the Owner's email.
How to Respond to Attendees
Open your organization’s email inbox.
Review the attendee’s inquiry — it could be about their order, event details, or a refund request.
Click Respond to open your message builder and reply directly.
Best Practices
✅ Check your email regularly to avoid missing time-sensitive messages.
🗂️ Create separate folders or views in your email to stay organized.
We recommend setting up folders for:
Refund Requests — so you can prioritize refund-related messages and review them promptly.
Disputes — track any bank or chargeback-related communications to resolve them quickly and avoid unnecessary fees.
💬 Respond promptly — timely communication helps prevent misunderstandings, charge disputes, and potential $15 bank dispute fees.