Need to Cancel an Event?
Sometimes, unexpected circumstances arise, and you may need to cancel your event. Here’s how to handle cancellations:
For Draft Events:
Delete the Draft: Click the 🗑️trash bin icon on the event’s overview page
For Live Events:
No Tickets Sold: If no tickets have been sold, you can delete the event. Simply click the 🗑️ trash bin icon on the event’s overview page.
Tickets Already Sold / RSVP'd: Once tickets have been sold, you cannot fully delete the event. However, you can:
Remove it from the Explore Page:
Go to the Event Dashboard by selecting the ✏️ icon.
Access the Visual Editor by selecting the 🖌️ icon.
Disable “Show on Explore,” and save changes.
Process refunds: Follow our guide on processing a Full Event Refund.
Adjust ticket settings: Modify ticket availability, prices, or other details as needed. Follow our guide on Creating and Editing Your Ticket Types.
Communicate with Your Attendees:
Send a notification: Inform your attendees about the cancellation and any refund procedures via Event Alerts. Event alerts are for relaying important information to event attendees. They are sent to all attendees of the event.
Process Full Event Refund: Don't forget to process refunds for your attendees. Follow the How to Request a Full Event Refund.
By following these steps, you can efficiently handle event cancellations and maintain a clear event history!