As an organizer, you can manage attendee orders directly from your Event Details page. Whether it’s an RSVP or a paid ticket, you’ll have different options available to handle attendee requests.
⚠️ Important: All actions are final and cannot be undone. Please confirm before processing.
How to Access Attendee Orders
Log in to your Posh account in your browser.
Go to your Event Details page.
Click the Attendee 👤 icon.
Find the attendee and click the “i” icon next to their name.
Select the Order Number to open order details.
From here, you’ll see the available actions depending on whether the order is RSVP-based or paid.
RSVP Orders
For RSVP events, you can:
Resend Receipt – Send a confirmation email again.
Cancel RSVP – Remove the attendee from your guest list.
Cancel & Relist – Remove the attendee and make their spot available again for someone else to claim.
Paid Ticket Orders
For paid events, you can:
Resend Receipt – Send a confirmation email again.
Partial Refund – Refund a portion of the order total.
Refund – Issue a full refund. (Note: Posh fees are non-refundable.)
Refund & Relist – Refund the order and make the ticket(s) available again for purchase.
💡 Note: If it’s a full refund (excluding fees), the attendee’s ticket QR code will no longer work — it will be invalidated automatically.
Notes & Best Practices 🌟
Final Actions: Once you cancel, refund, or relist, it cannot be reversed.
Relisting ensures spots/tickets return to your event inventory for others to claim or purchase.
Fees: Processing fees are non-refundable on paid ticket orders.